Hannah Lucid
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Dernière activité effectuée par Hannah Lucid-
Hannah Lucid a ajouté un commentaire,
Brandon Tidd To quote Krunk from The Emperor's New Groove "OH YEAH. It's all coming together".
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Hannah Lucid a ajouté un commentaire,
Brandon Tidd this may sound like a stupid question, but do Automations consider ALL and ANY conditions differently from Triggers then?When using a Trigger, if you would place these groups in the AN...
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Hannah Lucid a ajouté un commentaire,
Hi Brandon Tidd,Here are some screenshots of what is currently setup. The first image shows the automation that set the ticket in a Solved status. The second image shows the automation setup. It se...
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Hannah Lucid a ajouté un commentaire,
Hi Zendeskers, Has anyone run into an issue with automation is not honoring the "Meet ANY of the following conditions"?I have an automation in place that will close a ticket after 24 hours of no ...
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Hannah Lucid a ajouté un commentaire,
Hi team,With the announcement of Admin visibility to all Macros, I think this should be included on a future roadmap plan. The List Views API call is done per Agent. For a company with a larger Age...
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Hannah Lucid a ajouté un commentaire,
:o! That worked!!! Thank you so so much!
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Hannah Lucid a créé une publication,
Redirect - Complete
Ifra Saqlain, do you know how we can redirect a user to a specific Zendesk submission when they click on a specific form tile in the Help Center? We have multiple forms and I'm not able to get the ...
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Hannah Lucid a ajouté un commentaire,
Can the ticket tag "Completed" be removed from this post since this hasn't actually been resolved and only a word around has been provided?
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Hannah Lucid a ajouté un commentaire,
Hi Everyone, thank you for your quick responses. I understand how to change the brand in Guide. My question is specifically about Agent workspace and how it will suggest specific articles when agen...
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Hannah Lucid a ajouté un commentaire,
Hello Zendesker, Is anyone who uses this able to tell me if the agent workspace allows Agents to create articles or be suggested articles from another brand?We have our "live" brand where end-use...