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Vishaal

Adhésion le 16 déc. 2022

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Dernière activité le 09 févr. 2023

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Dernière activité effectuée par Vishaal

Vishaal a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Daniel Longwing

 

Our issue is that when we receive an email response and you open the ticket it goes to that email response. 

However, the most up to date response is in the middle of the thread of the ticket so if you scroll up or down you lose the most up to date response and I fully agree this isn't the best user experience.

Afficher le commentaire · Publication le 09 févr. 2023 · Vishaal

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Vishaal a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Was there any update here? 

Afficher le commentaire · Publication le 09 févr. 2023 · Vishaal

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Vishaal a ajouté un commentaire,

CommentaireUsing AI agents for email and web form

Hi! I had a couple questions about Answer Bot.

 

  1. How do I set up my SLA for tickets forwarded from Answer Bot? I've added this to my SLA but the tickets coming in don't have the answer bot attached. 
  2. Do we have the ability to change the subject line for tickets that are sent from AnswerBot? 
  3. Is it possible to remove the "We're offline." message from AnswerBot? 

Afficher le commentaire · Publication le 03 févr. 2023 · Vishaal

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Vishaal a ajouté un commentaire,

CommentaireSalesforce integration

Dwight Bussman Apologies, and completely understood. Will do that moving forward

Afficher le commentaire · Publication le 26 janv. 2023 · Vishaal

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Vishaal a ajouté un commentaire,

CommentaireSalesforce integration

Dwight Bussman I agree that part is definitely still odd. 

To confirm, I don't have to do this "Repeat this step for the Contact, Lead and Opportunity pages." right? I now see Zendesk in all our Salesforce accounts.

 

I truly appreciate your help btw!

Afficher le commentaire · Publication le 26 janv. 2023 · Vishaal

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Vishaal a ajouté un commentaire,

CommentaireSalesforce integration

Dwight Bussman I was able to add the Zendesk Ticket View through the edit page there, thank you!! 

 

Do I need to add visualforce as well or is that a separate application? I'm looking at step 5,6,7

Afficher le commentaire · Publication le 26 janv. 2023 · Vishaal

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Vishaal a ajouté un commentaire,

CommentaireSalesforce integration

Dwight Bussman I asked my colleague who is also an admin and they too don't have what is listed in the screenshot. It's odd definitely. 

I'm able to get there via Object Manager, but there is no option to edit pages there. I'm not seeing the Zendesk for Salesforce like in the screenshots though


Afficher le commentaire · Publication le 26 janv. 2023 · Vishaal

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Vishaal a ajouté un commentaire,

CommentaireSalesforce integration

Hi Dwight Bussman

I was recenly made a SF Admin on our side. My account is listed as a System Admin

Afficher le commentaire · Modification le 26 janv. 2023 · Vishaal

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Vishaal a ajouté un commentaire,

CommentaireSalesforce integration

I'm not seeing the "edit page" view on my Salesforce for the adding lightning component

Afficher le commentaire · Publication le 26 janv. 2023 · Vishaal

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Vishaal a ajouté un commentaire,

CommentaireWeb Widget documentation

How do my chats from knowledge base get created as tickets? 

 

Afficher le commentaire · Publication le 23 janv. 2023 · Vishaal

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