Recherches récentes
Pas de recherche récente

Vishaal
Adhésion le 16 déc. 2022
·
Dernière activité le 09 févr. 2023
Suivis
0
Abonnés
0
Activité totale
17
Votes
2
Abonnements
5
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Vishaal
Vishaal a ajouté un commentaire,
Our issue is that when we receive an email response and you open the ticket it goes to that email response.
However, the most up to date response is in the middle of the thread of the ticket so if you scroll up or down you lose the most up to date response and I fully agree this isn't the best user experience.
Afficher le commentaire · Publication le 09 févr. 2023 · Vishaal
0
Abonnés
0
Votes
0
Commentaire
Vishaal a ajouté un commentaire,
Was there any update here?
Afficher le commentaire · Publication le 09 févr. 2023 · Vishaal
0
Abonnés
2
Votes
0
Commentaire
Vishaal a ajouté un commentaire,
Hi! I had a couple questions about Answer Bot.
- How do I set up my SLA for tickets forwarded from Answer Bot? I've added this to my SLA but the tickets coming in don't have the answer bot attached.
- Do we have the ability to change the subject line for tickets that are sent from AnswerBot?
- Is it possible to remove the "We're offline." message from AnswerBot?
Afficher le commentaire · Publication le 03 févr. 2023 · Vishaal
0
Abonnés
1
vote
0
Commentaire
Vishaal a ajouté un commentaire,
Dwight Bussman Apologies, and completely understood. Will do that moving forward
Afficher le commentaire · Publication le 26 janv. 2023 · Vishaal
0
Abonnés
0
Votes
0
Commentaire
Vishaal a ajouté un commentaire,
Dwight Bussman I agree that part is definitely still odd.
To confirm, I don't have to do this "Repeat this step for the Contact, Lead and Opportunity pages." right? I now see Zendesk in all our Salesforce accounts.
I truly appreciate your help btw!
Afficher le commentaire · Publication le 26 janv. 2023 · Vishaal
0
Abonnés
0
Votes
0
Commentaire
Vishaal a ajouté un commentaire,
Dwight Bussman I was able to add the Zendesk Ticket View through the edit page there, thank you!!
Do I need to add visualforce as well or is that a separate application? I'm looking at step 5,6,7
Afficher le commentaire · Publication le 26 janv. 2023 · Vishaal
0
Abonnés
0
Votes
0
Commentaire
Vishaal a ajouté un commentaire,
Dwight Bussman I asked my colleague who is also an admin and they too don't have what is listed in the screenshot. It's odd definitely.
I'm able to get there via Object Manager, but there is no option to edit pages there. I'm not seeing the Zendesk for Salesforce like in the screenshots though
Afficher le commentaire · Publication le 26 janv. 2023 · Vishaal
0
Abonnés
0
Votes
0
Commentaire
Vishaal a ajouté un commentaire,
I was recenly made a SF Admin on our side. My account is listed as a System Admin
Afficher le commentaire · Modification le 26 janv. 2023 · Vishaal
0
Abonnés
0
Votes
0
Commentaire
Vishaal a ajouté un commentaire,
I'm not seeing the "edit page" view on my Salesforce for the adding lightning component
Afficher le commentaire · Publication le 26 janv. 2023 · Vishaal
0
Abonnés
0
Votes
0
Commentaire
Vishaal a ajouté un commentaire,
How do my chats from knowledge base get created as tickets?
Afficher le commentaire · Publication le 23 janv. 2023 · Vishaal
0
Abonnés
0
Votes
0
Commentaire