Evan Barrick

I have utilized the dataset exports options within Zendesk for some time now. When I go to use that functionality today, I get taken to the 'Guide' page with an error stating the page does not exist

I am a full agent (and admin). I am trying to create a ticket for an organization. When I enter the fields we have required on the form, I get an error that I must enter a "Ticket Description" however I do not have an option to do this. Light agents have the ability to do this. Am I missing a setting for Full agents or a setting when setting up the form?