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Brooke B.

Adhésion le 12 janv. 2023

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Dernière activité le 05 nov. 2024

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Dernière activité effectuée par Brooke B.

Brooke B. a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

I want to chime in to say +1 to this request! We are experiencing the same difficulties for my team as well and this reporting would be a huge help!

Afficher le commentaire · Publication le 05 nov. 2024 · Brooke B.

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Brooke B. a créé une publication,

Publication Feedback - Ticketing system (Support)

One of our agents has identified that ticket indexing fields that are set up as numeric values will automatically change when scrolling up or down with their mouse/trackpad when accessing Zendesk Support via Safari on her Mac. I attempted to recreate the issue on my own computer and found that the same thing happened to me while accessing Zendesk via Safari (I do not have this issue when using Chrome). I've not found any system settings that can be disabled to avoid this, but I could be missing something.

 

I don't know how long or how often this has been happening, but it is very easy to miss when this happens and could cause reporting to be inaccurate and wanted to reach out to put this on your radar in case there may be a fix available.

Publication le 24 avr. 2024 · Brooke B.

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