Robin

In my eyes, it is completely unimaginable how a company that is supposed to be a leader in customer service does not offer its customers advanced support for sound notifications. In today's society, all customers want answers within a couple of seconds and that is also our motto, to answer all chats within 30 seconds. Just like any profit company, it is of the utmost importance that an employee does not sit around twiddling their thumbs waiting for a chat to come through. With just the little red dot next to the icon that looks like a bell, that's exactly what our employees have to do. Sound notifications only work if it is a new customer who sends a message. If a customer that you had a conversation with a couple of days ago asks a new question, you don't get a notification except for that little red dot next to the bell.

Zendesk fix this ASAP if you claim to be a company that should facilitate customer service and be an industry leader. Had I known this before signing for a full year, I would never have chosen you. Dozens of people have requested the same thing above and you haven't even responded. I think you also need sounds notifications. It's very easy to miss that little red dot...

Hey,
Can you please update us here when this is added :) 

Any update about this yet?