Nolan Spratt

Is there any update on if and when this functionality will be added?  We have lots of use cases where this would be very beneficial.

Hi we use private groups but have found that when a ticket raised by a requester not in the group they lose access to view their own ticket they created. Is there a fix to that coming because a requester can follow progress of all their own tickets created apart from if it is being dealt with an agent from a private group

Thanks