Adam Boggs
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Aperçu des activités
Dernière activité effectuée par Adam Boggs-
Adam Boggs a ajouté un commentaire,
We are on the Team Plan. Under Settings I have Account, Subscription, Security, Tickets, Agents, Customers, Benchmark Survey, Extensions.
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Adam Boggs a créé une publication,
I need to change email address for end-users for an Org. > 750
I have an org, that I need to change email addresses for all end users. I have tried the bulk add and was hoping it would update my users, but it doesn't. Actually it doesn't update anything, ema...
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Adam Boggs a créé une publication,
Would like to create end-users base off ticket information.
We direct students to a website where we ask a few specific questions. Those question and answers are turned into an email that is sent to Zendesk. It's come from a generic email, but we would lik...
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Adam Boggs a ajouté un commentaire,
Jessie, You mentioned that it was missing from the Doc's and the Doc's team is creating the info. I interpret this as it can be done. As you mentioned it needed to be HTML. This is great, but...
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Adam Boggs a ajouté un commentaire,
Bueller, Bueller ??
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Adam Boggs a ajouté un commentaire,
Status?
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Adam Boggs a créé une publication,
How to format text in messages sent in triggers or automations?
RéponduIn a Trigger - Perform these actions: Notifications: Email User or Email Group I would like to format the text that is in the Email body: https://support.zendesk.com/hc/en-us/articles/20369101...
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Adam Boggs a ajouté un commentaire,
This makes perfect sense. Thank you.
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Adam Boggs a créé une publication,
In a Trigger - Ticket:Status (is) vs. (changed to)
When would we use one vs the other?
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Adam Boggs a ajouté un commentaire,
What if.... you use a #reopen #open #notsolved When you solve the ticket, the user get the email. In it somewhere it says "If you feel this issue is not resolved to your satisfaction reply with ...