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Giga Paitchadze

Adhésion le 02 févr. 2023

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Dernière activité le 26 févr. 2025

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Dernière activité effectuée par Giga Paitchadze

Giga Paitchadze a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

i'm also curious of this feature req

Afficher le commentaire · Publication le 18 févr. 2025 · Giga Paitchadze

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Giga Paitchadze a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Ferran Barneda Hi, I believe I have answered another ticket about the same issue, here the same info from me: our IVR consists basically only of 1 Level.
Let me briefly explain - we have 2 languages, incoming call is greeted with an option to continue listening to default language, or to click 2 for English.
When users click 2 for English, they don't have to click anything anymore, they will receive a recording warning, some music and connecting to operator notice - that is all.

In such cases the repeat 3 times rule is really disturbing the user experience, that's why we would like to have the feature as requested by many subscribers here 


 

Afficher le commentaire · Publication le 17 févr. 2025 · Giga Paitchadze

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Giga Paitchadze a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Hi Ferran Barneda our IVR consists basically only of 1 Level.
Let me briefly explain - we have 2 languages, incoming call is greeted with an option to continue listening to default language, or to click 2 for English.
When users click 2 for English, they don't have to click anything anymore, they will receive a recording warning, some music and connecting to operator notice - that is all.

In such cases the repeat 3 times rule is really disturbing the user experience, that's why we would like to have the feature as requested by many subscribers here 

Afficher le commentaire · Publication le 13 févr. 2025 · Giga Paitchadze

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Giga Paitchadze a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Hi Ferran Barneda thanks for pointing that out - I am indeed using the default option, BUT unfortunately, the voice is playing 3 times in a row and only after that the redirect is happening. 
Is it possible to setup the voice to be played only once?

Afficher le commentaire · Publication le 13 févr. 2025 · Giga Paitchadze

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Giga Paitchadze a ajouté un commentaire,

CommentaireSetting up Talk

Hi Rohan, 

 

is there any way of knowing the upcoming features for SIP outgoing calls, such as pricing etc? 

Afficher le commentaire · Publication le 07 févr. 2025 · Giga Paitchadze

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Giga Paitchadze a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Hi, are there any updates about this issue? 
In my case I have a bilingual IVR menu - so users have to click only 1 button to switch languages, from there on they don't click anything and routing is configured by default; but each audio plays 3 times which is a bit inconvenient.

Is there a way of adjusting the setting from 3 to 1? 

Afficher le commentaire · Publication le 06 févr. 2025 · Giga Paitchadze

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Giga Paitchadze a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Hi, are there any updates about this issue? 
In my case I have a bilingual IVR menu - so users have to click only 1 button to switch languages, from there on they don't click anything and routing is configured by default; but each audio plays 3 times which is a bit inconvenient.

Is there a way of adjusting the setting from 3 to 1? 

Afficher le commentaire · Publication le 06 févr. 2025 · Giga Paitchadze

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Giga Paitchadze a ajouté un commentaire,

CommentaireZendesk messaging

Hi Liza, 


as I understand, in the new Messaging function (since 2024) there is no differentiation between the doc file types? 
As far as I could find, it's either allowing all file attachments or disallowing them; there was no option of allowing PDF, JPG, PNG and disallowing DOC, XLS files 

Afficher le commentaire · Publication le 31 janv. 2025 · Giga Paitchadze

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