Petri Rossi
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Dernière activité effectuée par Petri Rossi-
Petri Rossi a ajouté un commentaire,
Thanks Jessie! I was a bit hoping Zendesk would update the default triggers to fully support the 'Private tickets' feature also for the Essential plan (I'd suggest at least doing that for new accou...
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Petri Rossi a créé une publication,
Private tickets: Cannot adjust default triggers on Essential plan
I was looking forward to enabling the 'Private tickets' feature (i.e. allowing initial private comment in a ticket and creating tickets without alerting customers). However, since we are on the Ess...
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Petri Rossi a ajouté un commentaire,
...also, note the potential issue with using triggers + target to update tickets, due to possible race condition, noted few posts back in the thread: https://support.zendesk.com/hc/en-us/articles/2...
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Petri Rossi a ajouté un commentaire,
...obviously has some limitations and doesn't solve all use-cases.
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Petri Rossi a ajouté un commentaire,
I think this rates pretty high as far as "gates" go! :-) #ZendeskCCGate @Tobias: Sure, here's a link to the Zendesk community moderator's article from 2015 as it's somewhere far back in the thread...
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Petri Rossi a ajouté un commentaire,
Wow, unbelievable! Nice job (not!) Zendesk! Pretty much ignoring your paying customers on a simple feature request that would be important to many of your customers! Granted, implementation under t...
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Petri Rossi a ajouté un commentaire,
@Andrew, good catch, thanks! The problem was indeed between British and American english in the DC vs. Organization field name.
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Petri Rossi a ajouté un commentaire,
Hi Graeme, thanks for your quick response! I tested that and indeed it works! However, I tested it now on our production Zendesk. It seems for some reason that didn't (still doesn't!) seem to work ...
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Petri Rossi a ajouté un commentaire,
Hello,first, thank you guys for sharing a solution to help on a daily recurring task. This would be very valuable for us as our agents are currently adding CCs manually on every ticket on a daily b...
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Petri Rossi a ajouté un commentaire,
+1We have a very similar need on a daily basis! Basically this is a very elementary feature that is missing in Zendesk (otherwise Zendesk has worked quite well for our needs). We routinely need to ...