Recherches récentes
Pas de recherche récente
Patrick Heck
Adhésion le 14 févr. 2023
·
Dernière activité le 20 sept. 2023
Suivis
0
Abonnés
0
Activité totale
6
Votes
2
Abonnements
2
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Patrick Heck
Patrick Heck a ajouté un commentaire,
Hi David, we also use Zendesk to provide support for users off different Shopify storefronts. So this feature would be very valuable for us.
Best
Patrick
Afficher le commentaire · Publication le 20 sept. 2023 · Patrick Heck
0
Abonnés
0
Votes
0
Commentaire
Patrick Heck a créé une publication,
We are using Light Agents so involve external partners when we need help on a specific ticket. This is useful because we can also limit their rights, so they can only see the tickets they are supposed to see. However, they can always see our full list of customers, which is a problem for us. So I am suggesting to introduce a feature, that allows limiting the viewing permissions for Light Agents and make only customers' data visible, if they cooperate on a ticket of this very person.
Patrick
Publication le 14 févr. 2023 · Patrick Heck
2
Abonnés
2
Votes
1
Commentaire