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Bradley Lowes
Adhésion le 16 févr. 2023
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Dernière activité le 27 juil. 2023
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Dernière activité effectuée par Bradley Lowes
Bradley Lowes a ajouté un commentaire,
Hi,
I am wondering if this is a simple copy and paste job to make customers open the link on a separate tab? Tipene Hughes
https://support.zendesk.com/hc/en-us/articles/4408881724314/comments/4649148399770
I don't have the coding or technical knowledge, although my team leader would prefer this functionality. please can you advise.
Many Thanks,
Brad
Afficher le commentaire · Publication le 27 juil. 2023 · Bradley Lowes
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Bradley Lowes a ajouté un commentaire,
Hi Tipene,
Thanks for the update and guidance. However, I have tried to experiment with getting this set up and have had no luck.
I would greatly appreciate further assistance on how to set this up.
Thanks,
Brad
Afficher le commentaire · Publication le 09 mai 2023 · Bradley Lowes
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Bradley Lowes a créé une publication,
Does anyone know how I can set up an email notification for when an article is down voted from our Guide help center? Not sure if this would be in the form of a trigger or automation? I have tried to play around with both settings and can not find anything.
Publication le 26 avr. 2023 · Bradley Lowes
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Bradley Lowes a ajouté un commentaire,
Hi everyone
Does anyone know how I can create a trigger to email notify me when an article is down voted and when an article suggested by Answer Bot is marked not helpful?
Thank You
Afficher le commentaire · Publication le 20 avr. 2023 · Bradley Lowes
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Bradley Lowes a ajouté un commentaire,
Hi all,
I am looking to diagnose at what point does the answer bot transfer to an agent when an article is suggested?
Afficher le commentaire · Publication le 19 avr. 2023 · Bradley Lowes
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Bradley Lowes a ajouté un commentaire,
Mary O'Neill Thank you for the update
Afficher le commentaire · Publication le 31 mars 2023 · Bradley Lowes
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Bradley Lowes a ajouté un commentaire,
5 Years since this post was created and we still do not have this functionality native to Zendesk. This lack of attention to something as important as GDPR is incredibly disappointing. Please provide us all with a roadmap. These features are considerably more important than what I currently see on the roadmap.
Afficher le commentaire · Publication le 29 mars 2023 · Bradley Lowes
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Bradley Lowes a ajouté un commentaire,
Any Updates on Zendesk creating native apps to cleanse users and organizations? The manual import and export of the data is incredibly tedious and time consuming. I realize there are third party solutions, however, our business does not have the budget and are conscious of system security...
Afficher le commentaire · Publication le 29 mars 2023 · Bradley Lowes
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Bradley Lowes a créé une publication,
Our team has limited availability over lunch time hours so we would like to enable the callback function based on our lunch period to negate missed and abandoned calls.
Please advise the best approach
Many Thanks
Brad Lowes
Publication le 29 mars 2023 · Bradley Lowes
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Bradley Lowes a ajouté un commentaire,
Hi all,
Is there a way to bypass IVR for certain numbers? Some customers call our reception instead of our product support team and when they are transferred they have to be qualified once again. Please can someone advise?
Thanks
Afficher le commentaire · Publication le 22 mars 2023 · Bradley Lowes
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