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Vaibhav Shetty
Adhésion le 27 avr. 2023
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Dernière activité le 28 mai 2024
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Dernière activité effectuée par Vaibhav Shetty
Vaibhav Shetty a ajouté un commentaire,
Hi is there any way we can block the ticket creation in Zendesk using Keywords can you please add this functionality
Afficher le commentaire · Modification le 28 mai 2024 · Vaibhav Shetty
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Vaibhav Shetty a ajouté un commentaire,
Hi Tony thank you for the reply can you please help us creating a formula for calculating how many business days it took to solve the ticket after it got created
we are new to creating custom attributes and metrics because of that we are stuck in this case can you please help us
Afficher le commentaire · Publication le 24 mai 2024 · Vaibhav Shetty
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Vaibhav Shetty a ajouté un commentaire,
is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
Afficher le commentaire · Publication le 22 mai 2024 · Vaibhav Shetty
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Vaibhav Shetty a ajouté un commentaire,
is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
Afficher le commentaire · Modification le 22 mai 2024 · Vaibhav Shetty
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