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Alicia Vierra
Adhésion le 18 mai 2023
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Dernière activité le 18 mai 2023
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Dernière activité effectuée par Alicia Vierra
Alicia Vierra a ajouté un commentaire,
We are just getting started and have set up messaging with a bot on the channel. We are not using the chat product but have found chats will pass through to support fine when we use a transfer to agent step in an answer.
We would like to create some answers where we collect information and a ticket gets logged, but without the user being transferred to an agent, is that possible?
Also, is there anywhere for us to see the user's conversation history with the bot, if they leave without ever being transferred to an agent? I know we can get analytics, but even with the "ask if question resolved" step that just got added back, is that history anywhere?
Afficher le commentaire · Publication le 18 mai 2023 · Alicia Vierra
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