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Justin Carpenter

Adhésion le 24 mai 2023

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Dernière activité le 30 mai 2023

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Justin Carpenter a ajouté un commentaire,

CommentaireMeasuring success

Arianne Batiles Thanks for the confirmation.  Is there anything that allows us to apply standard SLAs to a ticket that an agent submits then? 

Afficher le commentaire · Publication le 30 mai 2023 · Justin Carpenter

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Justin Carpenter a ajouté un commentaire,

CommentaireMeasuring success

So, it appears that this still does not solve setting traditional SLAs (First response, second response, etc) for agents that submit their own tickets, correct?  We use Zendesk for Customer Support (external) and IT Helpdesk (Internal).  Currently, there is no way to apply our standard SLAs to users that submit IT helpdesk tickets is they are an agent in the same instance.

These group SLAs do not solve for that, correct?

Afficher le commentaire · Publication le 24 mai 2023 · Justin Carpenter

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