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Yosef Cohen

Adhésion le 25 janv. 2023

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Dernière activité le 24 nov. 2024

At ZenAppsFactory, we pride ourselves on simplifying the complex. We specialize in crafting bespoke Zendesk applications that are not only highly reliable but also incredibly user-friendly. Drawing on our extensive experience in the support industry, we have a deep understanding of the challenges faced by support engineers daily.

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Dernière activité effectuée par Yosef Cohen

Yosef Cohen a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Thanks Greg,

What you posted was how to incorporate GA on the marketplace while I was referring to implementing GA on an app that we're building

 

what eventually helped me was this:
https://stackoverflow.com/questions/74494818/google-analytics-not-working-for-web-site-embeded-in-iframe

Afficher le commentaire · Publication le 24 nov. 2024 · Yosef Cohen

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Yosef Cohen a créé une publication,

Publication Developer - Zendesk Apps Framework (ZAF)

Heya,

 

I'm trying to figure out how to properly set Google Analytics inside our built apps so we can track our client's behavior. We'd like to track normal things like unique visitors, engagement, etc

So far no success with GAnalytics. 

 

Is it because the apps are served in an iFrame? Is there a workaround? What's the Website stream I should set?

Publication le 16 nov. 2024 · Yosef Cohen

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Yosef Cohen a ajouté un commentaire,

Commentaire de la communauté Feedback - Apps and integrations (Platform)

Hey everyone! 👋

If you’ve ever wanted to get Zendesk mentions sent straight to Slack, we’ve just launched an app that does exactly that! No more missed comments or slow responses—everything goes right into your Slack channel.

Check it out on the marketplace if you’re interested: ZenMention 😊

Let me know if you have any feedback!

Afficher le commentaire · Modification le 21 oct. 2024 · Yosef Cohen

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Yosef Cohen a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Hey everyone! 👋

If you’ve ever wanted to get Zendesk mentions sent straight to Slack, we’ve just launched an app that does exactly that! No more missed comments or slow responses—everything goes right into your Slack channel.

Check it out on the marketplace if you’re interested: ZenMention 😊

Let me know if you have any feedback!

Afficher le commentaire · Modification le 21 oct. 2024 · Yosef Cohen

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Yosef Cohen a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Heya,

So it looks like the reason for the issue was that my npm/node version was outdated. Once updated, it got back to life.

Thanks,

Afficher le commentaire · Publication le 06 juil. 2023 · Yosef Cohen

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Yosef Cohen a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Afficher le commentaire · Publication le 01 juil. 2023 · Yosef Cohen

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Yosef Cohen a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

I now see there was an incident that seems related.

The error still show and I'm unable to develop my app

Afficher le commentaire · Publication le 01 juil. 2023 · Yosef Cohen

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Yosef Cohen a créé une publication,

Publication Developer - Zendesk Apps Framework (ZAF)

I don't think anything changed on my end and in the past 24h, I'm getting "TypeError: client.on is not a function". It seems "client" returns "false" after initialization ("ZAFClient.init();")

I see the same error even if I start from scratch in a fresh folder: (from ZD quick start guide)

"npx @zendesk/zcli apps:new"

I tried all major browsers with the same results.

Is there a known issue? I don't see anything on the status page

 

Modification le 29 juin 2023 · Yosef Cohen

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Yosef Cohen a ajouté un commentaire,

CommentaireViews, ticket status, and ticket fields

Hi guys,

The ZenViews app enables you to have access to all of your views

Super simple, easy to use, and FREE

It enables you to quickly find your view by its name/assigned group/both and we hope it would be 100% sufficient for most companies who are struggling with navigating between the different views like ourselves.

I shared a similar message on what is the main thread on this topic.

Yosef, ZenAppsFactory

 

Afficher le commentaire · Publication le 03 mai 2023 · Yosef Cohen

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Yosef Cohen a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I understand what you're saying Jordan Moore,

This (free) version is only meant to solve Zendesk 12 views limitation. It enables you to quickly find your view by its name/assigned group/both and we hope it would be 100% sufficient for most companies who are struggling with navigating between the different views like ourselves.

Hope this helps

Yosef, ZenAppsFactory

Afficher le commentaire · Publication le 19 avr. 2023 · Yosef Cohen

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