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Zachary Drake

Adhésion le 02 févr. 2023

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Dernière activité le 20 mars 2024

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Dernière activité effectuée par Zachary Drake

Zachary Drake a ajouté un commentaire,

CommentaireDeveloper updates

I just got an email notification that our Zendesk is using the offset-based pagination and might be affected. Is there some way I can get more information about where we might be using this? Much of our Zendesk implementation was done before I started working for my current employer, so I don't know off the top of my head where we might be using this. Is there a way to learn which API or component we are using triggered this email warning? 

Afficher le commentaire · Publication le 18 mars 2024 · Zachary Drake

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Zachary Drake a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

We're having the same issue:

I'll file a ticket. 

Afficher le commentaire · Publication le 06 mars 2024 · Zachary Drake

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Zachary Drake a ajouté un commentaire,

CommentaireTicket automation and collaboration

I'd like to make a macro that adds both a private comment for internal use, and a public comment that is sent to the requester. For example, I'd like one Macro "XYZ issue" to add the following comments to the ticket:

Public:
"We are sorry you are having trouble with XYZ. We are working on fixing it for you."

Private:

"To fix the customer problem with  XYZ, go to our internal documentation and follow the XYZ debugging procedure. Make sure not to expose sensitive issue ABC to the customer."

Is this possible? 

Afficher le commentaire · Publication le 02 févr. 2023 · Zachary Drake

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