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Tricia Duffin
Adhésion le 28 déc. 2023
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Dernière activité le 28 déc. 2023
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Tricia Duffin a ajouté un commentaire,
I am up voting this feature as well! Please add this functionality natively!
Afficher le commentaire · Publication le 28 déc. 2023 · Tricia Duffin
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Tricia Duffin a ajouté un commentaire,
Hello,
I would also like to see this functionality for my email tickets. We have many customers who reply to previous threads with multiple questions, and we are trying to monitor the complexity and timing of these tickets separately. As well as other functionality such as release issues, etc.
Is there a way to "create a new ticket" with one thread of the email that will not notify the customer you are separating their email into a new ticket thread?
Afficher le commentaire · Publication le 28 déc. 2023 · Tricia Duffin
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