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Brittany Loy

Adhésion le 16 mai 2023

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Dernière activité le 15 oct. 2024

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Dernière activité effectuée par Brittany Loy

Brittany Loy a ajouté un commentaire,

CommentaireTeam members and groups

It is possible to export the groups? 

Afficher le commentaire · Publication le 15 oct. 2024 · Brittany Loy

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Brittany Loy a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

This works however after the popup appears it does not create a zendesk ticket unless you are logged in. But without the popup it does not require the user to be logged in and it will create a zendesk ticket. I am not sure why this is happening because the user is not required to be logged into zendesk for the form to be submitted. 

Afficher le commentaire · Publication le 27 août 2024 · Brittany Loy

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Brittany Loy a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Yes that is correct 

Afficher le commentaire · Publication le 26 mars 2024 · Brittany Loy

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Brittany Loy a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

I believe this will require an if else statement Jakub but not sure of the code. Can you provide a code snippet? 

 

Afficher le commentaire · Publication le 27 févr. 2024 · Brittany Loy

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Brittany Loy a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Yes, that is correct! I have multiple forms for the two countries. I would like certain sets of forms  to showcase once the user clicks on the “Europe Button” that is showed in the screen shot. Once they click on that button it will show in the drop down only those Europe Forms and the same thing for North America. 

Afficher le commentaire · Publication le 22 févr. 2024 · Brittany Loy

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Brittany Loy a créé une publication,

Publication Q&A - Help center and community

How can I effectively display certain/specific forms under one brand in the help center I created. For instance, there are two buttons to click which are Europe or North America Forms. When the user clicks on Europe Form button I want to ensure only the relevant Europe forms will show after clicking that button. I have provided emails below. I have name the beginning of the Europe forms EU.

Modification le 27 févr. 2024 · Brittany Loy

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Brittany Loy a créé une publication,

Publication Q&A - Help center and community

Our current challenge involves editing the Zendesk form, specifically working with the code snippet "request_form wysiwyg=true." We're aiming to create a submit confirmation pop-up that displays the user's input and gives them the option to double-check before finalizing. 

Has anyone successfully customized the Zendesk form using the "request_form wysiwyg=true" code snippet? Are there specific files or sections I should focus on when attempting to customize this aspect?

Publication le 07 févr. 2024 · Brittany Loy

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Brittany Loy a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

This worked! Thank you 

Afficher le commentaire · Publication le 14 sept. 2023 · Brittany Loy

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Brittany Loy a créé une publication,

Publication Q&A - Help center and community

I need to alter the text of the submit button located at the bottom of a form. After inspecting the code, I'm unable to identify where I can access the button's text for modification. What steps should I take to accomplish this task?

 

 

Publication le 13 sept. 2023 · Brittany Loy

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Brittany Loy a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Hi! This is working for me however it ignores the required fields of the form. Is there additional code that I can use?

Afficher le commentaire · Publication le 29 août 2023 · Brittany Loy

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