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Ani Samajpati

Adhésion le 28 mars 2023

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Dernière activité le 29 déc. 2023

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Dernière activité effectuée par Ani Samajpati

Ani Samajpati a ajouté un commentaire,

CommentaireSEO and help center search

Hi Elizabeth Brown and Philip Addison

While you are waiting for Zendesk team to respond, I can share my experience here. For me, the code only worked when I archived the old articles. "Unpublishing" the old article led to a redirect to an authentication page and not to the new article.

I haven't tried deleting an article and redirecting it yet, so cannot comment on this part.

Best,

Ani

Afficher le commentaire · Publication le 19 sept. 2023 · Ani Samajpati

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Ani Samajpati a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

Hi, 

Honestly, I wasn't expecting a response. Thank you so much for replying to my post! Let me elaborate the task here. We are looking to send an automated email to our messaging customers ONLY when 

- the messaging ticket has been created 10/20 mins ago

- there is no assignee on the ticket

- ticket status is 'New'

- Group is 'xyz'

-Ticket tag is 'xyz-pqr'

Currently, we are achieving this by automation but we have to set the 'hours since created' > 1 hour, which is not ideal.

As per your post, I can set up the webhook at ticket created, right? Actually, I need a webhook/some other solution to call the API when it's been 10 mins AND all of the conditions above.

Is there any way to achieve that using APIs? And I should be using the Zendesk Chat API right? for messaging tickets?

 

Best,

Ani

Afficher le commentaire · Publication le 18 sept. 2023 · Ani Samajpati

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Ani Samajpati a créé une publication,

Publication Developer - Zendesk APIs

Hi, 

I am trying to find a way to create an automation which will run 10/20 mins after a ticket is created. Has anyone done this in the community? or can help with some ideas around this?

Would love to discuss details.

Thanks,
Ani

Publication le 15 sept. 2023 · Ani Samajpati

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Ani Samajpati a ajouté un commentaire,

CommentaireSEO and help center search

Hi Greg Katechis,

Please take a look at my code as well. I have copy-pasted part of it here. Reading thru the comments, I have added it within the ready function. I don't see any jquery code above my code. Can you please help me understand why the code isn't working. As soon as I click on the old article link, I keep hitting this zendesk auth page.

(function () {

"use strict";

ready(function () {

//Redirect old/deleted article links to new ones

varoldIds= ["4403387371533", "4403388286093"];

varnewIds= ["17697696633997", "4403392789005"];

for (vari=0; i
if (window.location.href.indexOf(oldIds[i]) >-1) {

window.location.href=

"https://support.neofinancial.com/hc/en-ca/articles/"+newIds[i];

}

}

Afficher le commentaire · Publication le 01 août 2023 · Ani Samajpati

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Ani Samajpati a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Ryan McGrew

Hi, I need to implement the same redirect solution to our zendesk instance and I'd rather not use the code indicated in this article unless there's no other choice. I see you have posted that a solution would be implemented in early Q2. We are in Q2 I believe. Is there a solution implemented yet? If yes, (Yay!) how can I make use of it? Documentation?

If no, then when will it be implemented?

Thanks,

Ani

Afficher le commentaire · Publication le 25 juil. 2023 · Ani Samajpati

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Ani Samajpati a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Thank you Greg!

Afficher le commentaire · Publication le 10 avr. 2023 · Ani Samajpati

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Ani Samajpati a créé une publication,

Publication Q&A - Help center and community

Hi,

We are using a zenplates theme for our helpcenter. I am able to add a class="note" on the source code so that our EN pages are displaying the title "note" and the styling also comes through fine.

However, for the FR pages, the title is "note" instead of "Remarque". Can you please help? It's the same case for Warning and Tip callouts on our helpcenter.

Publication le 10 avr. 2023 · Ani Samajpati

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Ani Samajpati a ajouté un commentaire,

CommentaireGlobal security and user access

Is there a way to check in the Zendesk ticket if the attachments were scanned?

Afficher le commentaire · Modification le 31 mars 2023 · Ani Samajpati

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Ani Samajpati a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Hi, I am trying to publish this french article (see screenshot). It shows as 'published' but I am unable to view it as a non-logged in user. As you can see the setting is visible to everyone and I don't see any errors in the article settings. Why is the article not visible then? Please help.

Afficher le commentaire · Publication le 28 mars 2023 · Ani Samajpati

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