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Lizabeth Felice
Adhésion le 08 févr. 2023
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Dernière activité le 09 sept. 2024
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Lizabeth Felice a ajouté un commentaire,
When bulk updating tickets to add an internal note, make sure you have a macro specifically set for internal notes. After selecting the tickets you want to update, choose the macro that contains the internal note to apply it to all selected tickets.
Afficher le commentaire · Publication le 22 juil. 2024 · Lizabeth Felice
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Lizabeth Felice a ajouté un commentaire,
Hi Sam!
When you create the field, ensure you added a tag to the field. If not you can go back and add a tag that you will use in the following steps.
In order to view this within Zendesk, you need to create a view as follows:
Conditions
Tickets must meet all of these conditions to appear in the view
Type > is not > Task
Tags > Contains at least one of the following > (tag you created in checkbox field)
(Select name of new Checkbox) > is > Checked
Then you should test a ticket by checking off your Checkbox and submitting the ticket as Solved to ensure it ends up in that view.
Hope this helps!
Afficher le commentaire · Modification le 24 févr. 2023 · Lizabeth Felice
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