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Mike B

Adhésion le 07 févr. 2023

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Dernière activité le 08 févr. 2023

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Mike B a créé une publication,

Publication Q&A - Objects, workspaces, and rules

Hello- I have built a zendesk trigger that is associated with a zendesk webhook. I am able to successfully trigger my API when I change the status of a ticket in zendesk. The issue I am facing is that I need to capture the status (every time it's changed) of the ticket into my API. 1) Under "Meet ANY of the following conditions", I've set Status = Changed. 2) Under Actions: I've Notify active webhook = the zendek webhook that I created. Endpoint has a valid API URL. Method is POST. Not sure what to put in the JSON body. I've tried copying and pasting the {{ticket.status}} from the list of available placeholders at the bottom but it's complaining about the syntax. The goal is that I need to be able to retrieve the new status of the ticket using a variable into my API. Any suggestions?

Publication le 08 févr. 2023 · Mike B

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CommentaireBusiness rules

Hello- I have built a zendesk trigger that is associated with a zendesk webhook. I am able to successfully trigger my API when I change the status of a ticket in zendesk. The issue I am facing is that I need to capture the status (every time it's changed) of the ticket into my API. 1) Under "Meet ANY of the following conditions", I've set Status = Changed. 2) Under Actions: I've Notify active webhook = the zendek webhook that I created. Endpoint has a valid API URL. Method is POST. Not sure what to put in the JSON body. I've tried copying and pasting the {{ticket.status}} from the list of available placeholders at the bottom but it's complaining about the syntax. The goal is that I need to be able to retrieve the new status of the ticket using a variable into my API. Any suggestions?

Afficher le commentaire · Publication le 07 févr. 2023 · Mike B

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