Recherches récentes
Pas de recherche récente

Anna Kokott
Adhésion le 15 févr. 2023
·
Dernière activité le 16 févr. 2023
Suivis
0
Abonnés
0
Activité totale
3
Votes
0
Abonnement
1
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Anna Kokott
Anna Kokott a ajouté un commentaire,
Thanks for your quick reply, Ramin.
So just to double check: If the agent proactively texts the customer, but the customer never answers and still converts, this conversion would still be attributed to the chat?
And there's no way to check the revenue amount, right?
Best regards
Anna
Afficher le commentaire · Publication le 16 févr. 2023 · Anna Kokott
0
Abonnés
0
Votes
0
Commentaire
Anna Kokott a ajouté un commentaire,
Hey Aimee, this documentation is super helpful!
I have 1 question for clarification that I couldn't find an answer for yet: What exactly is considered an "agent interaction" that the conversion is attributed to?
Our chat agents often start a chat but the customer doesn't need support and/or doesn't answer. If this customer then puts in an order it should not be attributed to the chat as there was no real interaction.
Is it only an "agent interaction" when the user replied to the agent?
Also: Can I only track THAT there is a conversion or can I also track the turnover (e.g. of each chat agent)?
Thanks in advance!
Best regards
Anna
Afficher le commentaire · Modification le 15 févr. 2023 · Anna Kokott
0
Abonnés
0
Votes
0
Commentaire