Chris Stock

1. Communauté
2. Explore Q&A
3. Requester wait time

Hi Emil Nurutdinov, you could use either a calculated metric, or result metric calculation to divide the Requester Wait Time by the number of Agent replies. This would give you the average wait tim...

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• Chris Stock
• Création 14 janvier 2021 10:59
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Daily ticket activity in the last 30 days

Hi Rich Shupe, Are you after a table of tickets that have been updated within a given time period? If that's the case then you can select 'D_COUNT(Tickets updated)' as your metric and then add 'Upd...

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• Chris Stock
• Création 7 janvier 2021 07:52
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your Help Center theme (Guide Professional and Enterprise)

Hi Pablo Gomez, I don't think it's possible to change the value for the {{name}} helper. It's part of the Filters object and it also contains all the baked-in translations as well. I think you have...

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• Chris Stock
• Création 6 janvier 2021 08:18
• 0 vote

1. Communauté
2. Guide Q&A
3. Customizing category pages - adding a hero

Hi Jason, if you're on Guide Enterprise then you can create separate category templates for each of your categories. If not you might be able to achieve some variation using handlebars in your temp...

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• Chris Stock
• Modifié 5 janvier 2021 11:44
• 0 vote

1. Communauté
2. Guide Q&A
3. Changing existing host mapping

Hi Max, in the end we had to make a change to our load balancers to accept traffic to the old domain and redirect it to the new one.

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• Chris Stock
• Création 26 novembre 2020 09:24
• 0 vote

1. Communauté
2. Chat Q&A
3. Widget for Angular 7 Website?

Hi Joseph Cobbinah, it works fine for us in development mode. The error suggests that maybe it's trying to load it as a relative url, rather than an absolute url. Check your code and make sure that...

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• Chris Stock
• Création 1 septembre 2020 08:29
• 0 vote

1. Communauté
2. Guide Q&A
3. Zendesk chat from guide page

If you are a Zendesk Chat customer you can make the chat option available via the 'Widget' options in Zendesk Support. Go to Admin > Channels > Widget, and then toggle the 'Chat' option. If you wan...

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• Chris Stock
• Création 25 août 2020 07:51
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Displaying tickets answered within different time brackets

Hi fellownarrator I'm struggling to envisage what your report will look like. Number of tickets will be your metric, but what will your attribute(s) be?

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• Chris Stock
• Création 25 août 2020 07:35
• 0 vote

1. Communauté
2. Chat Q&A
3. Widget for Angular 7 Website?

Hi Brett, we have the web widget enabled on an Angular 8 site. We put the widget <script> in the head of the main index.html file.

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• Chris Stock
• Création 18 juin 2020 07:08
• 0 vote

1. Communauté
2. Guide Q&A
3. Hiding a Form from an End User

Hi Anton, try replacing 'enduser' with 'end_user' - that's how the role appears in the console.

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• Chris Stock
• Création 17 juin 2020 13:18
• 0 vote