Chris Stock

1. Communauté
2. Guide - Troubleshooting and Q&A
3. Subsections working in Copenhagen but not in Custom

Hi Miriam - you should be able to insert your subsections code where you have indicated. In the Copenhagen demo it's inserted before {{# if section.articles}}, but that shouldn't make a difference....

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• Chris Stock
• Création 28 janvier 2020 09:48
• 0 vote

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and Help Center - Part 5: Capturing Help Center user data

Hi Paul, maybe the 'event' parameter is a red herring. I'm able to see pageviews per user role type as outlined in this article without the ga('send', 'pageview') line. This is the code I'm using: ...

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• Chris Stock
• Modifié 21 janvier 2020 16:07
• 0 vote

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and Help Center - Part 5: Capturing Help Center user data

Paul Moran could you send the data as an event rather than a pageview? Something like: ga('send', 'event', 'Help Center', 'User', { 'dimension1': HelpCenter.user.role, 'dimension2': HelpCente...

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• Chris Stock
• Création 17 janvier 2020 08:28
• 0 vote

1. Communauté
2. All products - Zendesk-led discussions
3. Import csv automatically (using some command)

Hi Hannia - what kind of data are you looking to insert? Are you talking about adding Zendesk users to a Group? You can definitely use the API for this kind of thing. There are lots of ways to do t...

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• Chris Stock
• Création 15 janvier 2020 15:52
• 0 vote

1. Communauté
2. Guide - Troubleshooting and Q&A
3. /subscription Being Added to Guide URLs

Hi Steven, it's the 'Follow' buttons on the Article and Section pages. They contain a link with '/subscription' on the end or '/subscription?subscribe_to_grandchildren=true', '/subscription?subscri...

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• Chris Stock
• Création 14 janvier 2020 08:32
• 1 vote

1. Communauté
2. Explore - Product Feedback and Discussion
3. Track Agent/Assignee updates

Hi Brad. Could you use one of the 'Time - Ticket last updated' attributes and then filter on 'Updater role' is Admin or Agent?

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• Chris Stock
• Création 13 janvier 2020 09:24
• 0 vote

1. Communauté
2. Guide - Themes and Customization
3. Removing "See all articles" under the categories page

Hi Andreas, by default Zendesk will display up to 6 articles per Section on a Category page.. The 'See all [x] articles' link is added to each Section in a Category page via something like the foll...

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• Chris Stock
• Modifié 10 janvier 2020 10:33
• 0 vote

1. Support
2. ...
3. Reporting and performance
4. When is first reply time recorded in reporting?

When is the first reply time recorded in reporting for tickets created via Zendesk Chat?

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• Chris Stock
• Création 6 décembre 2019 12:29
• 0 vote

1. Communauté
2. Explore - Troubleshooting and Q&A
3. First Reply time by hour of the day

Awesome, thanks Graeme I'll try it out.

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• Chris Stock
• Création 3 décembre 2019 06:39
• 0 vote