Chris Stock
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Dernière activité effectuée par Chris Stock-
Chris Stock a ajouté un commentaire,
I'm not sure where in that chart the rolling average metric would appear. It might be better to add both to a dashboard and have them displayed side-by-side.
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Chris Stock a ajouté un commentaire,
No problem. You should be able to achieve what you're after using a filter and 'Result metric calculation'. Using the Support - Tickets dataset: Add COUNT(Tickets) as your metric. Add a filter on ...
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Chris Stock a ajouté un commentaire,
Hi Vladimir Petrushenka, is it a single figure showing the daily average over the last 7 days that you're looking for?
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Chris Stock a ajouté un commentaire,
Hi Sharon Burton, in your home_page.hbs template you probably have something like: <h2>{{t 'promoted_articles'}}</h2> You can replace the code in between the curly braces with 'Recently updated'. ...
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Chris Stock a ajouté un commentaire,
Hi Rayann Quirk, if you use the 'Tickets solved' metric within the Ticket Updates dataset you should be able to see what you need. A ticket that's been updated to 'solved' on three separate occasio...
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Chris Stock a ajouté un commentaire,
Hi Cognite AS, it looks like you've added a change attribute widget to your dashboad that is set to change the date attribute to either Component, Product, Severity, or Ticket Type. This is why whe...
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Chris Stock a ajouté un commentaire,
There's no reason that shouldn't work. I've tested it on my account and can exclude tickets with certain values in our custom fields. Try the metric filter if you haven't already, otherwise it migh...
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Chris Stock a ajouté un commentaire,
Hi Bart, it's definitlely possible to do what you're trying to do. I suspect that your query is returning to many rows, and that's why it's blank. If this is the case you'll see a red warning messa...
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Chris Stock a ajouté un commentaire,
Hi Emil Nurutdinov, you could use either a calculated metric, or result metric calculation to divide the Requester Wait Time by the number of Agent replies. This would give you the average wait tim...
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Chris Stock a ajouté un commentaire,
Hi Rich Shupe, Are you after a table of tickets that have been updated within a given time period? If that's the case then you can select 'D_COUNT(Tickets updated)' as your metric and then add 'Upd...