Chris Stock

1. Communauté
2. Chat Q&A
3. Widget for Angular 7 Website?

Hi Joseph Cobbinah, it works fine for us in development mode. The error suggests that maybe it's trying to load it as a relative url, rather than an absolute url. Check your code and make sure that...

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• Chris Stock
• Création 1 septembre 2020 08:29
• 0 vote

1. Communauté
2. Guide Q&A
3. Zendesk chat from guide page

If you are a Zendesk Chat customer you can make the chat option available via the 'Widget' options in Zendesk Support. Go to Admin > Channels > Widget, and then toggle the 'Chat' option. If you wan...

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• Chris Stock
• Création 25 août 2020 07:51
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Displaying tickets answered within different time brackets

Hi fellownarrator I'm struggling to envisage what your report will look like. Number of tickets will be your metric, but what will your attribute(s) be?

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• Chris Stock
• Création 25 août 2020 07:35
• 0 vote

1. Communauté
2. Chat Q&A
3. Widget for Angular 7 Website?

Hi Brett, we have the web widget enabled on an Angular 8 site. We put the widget <script> in the head of the main index.html file.

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• Chris Stock
• Création 18 juin 2020 07:08
• 0 vote

1. Communauté
2. Guide Q&A
3. Hiding a Form from an End User

Hi Anton, try replacing 'enduser' with 'end_user' - that's how the role appears in the console.

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• Chris Stock
• Création 17 juin 2020 13:18
• 0 vote

1. Support
2. ...
3. Web Widget
4. Refreshing the Web Widget in single page applications (SPA)

Hi Sheila Lucas, I don't think it's possible to call the zESettings, multiple times like you can with helpCenter:setSuggestions. Setting the suggestions based on the url and having a single filter ...

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• Chris Stock
• Création 17 juin 2020 13:14
• 0 vote

1. Communauté
2. Explore Q&A
3. Zendesk Chat "visitor_name"

I'm not sure that I understand your query fully, but I believe you'll need to select the 'Ticket requester' attribute in order to see the name of the person who requested the chat. You can then use...

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• Chris Stock
• Création 17 juin 2020 10:58
• 0 vote

1. Communauté
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

Hi Bill Cicchetti, you're almost there. The final piece of the puzzle is to create a custom segment that uses the values recorded by your custom dimension. You'll see an 'Add Segment' box at the to...

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• Chris Stock
• Création 22 mai 2020 10:08
• 0 vote

1. Communauté
2. Guide Q&A
3. ZD Guide Table Structure, Call Out's etc

Hi Venkat, You should have access to the stylesheet for the theme. You can put global css in here and it will be applied across your Guide. This article takes you through the process of customising...

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• Chris Stock
• Création 14 mai 2020 15:07
• 0 vote

1. Support
2. ...
3. Business rules
4. How do I create a trigger based on a ticket subject?

Hi Lucila Olhasso, you can swap out the first condition, Status-Is-New, for Ticket-Is-Created. Then, if you've only got one keyword then you can include that step in the 'ALL' conditions too. Your ...

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• Chris Stock
• Création 14 mai 2020 14:56
• 0 vote