
Chris Stock
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Dernière activité effectuée par Chris Stock-
Chris Stock a ajouté un commentaire,
Hi Emil Nurutdinov, you could use either a calculated metric, or result metric calculation to divide the Requester Wait Time by the number of Agent replies. This would give you the average wait tim...
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Chris Stock a ajouté un commentaire,
Hi Rich Shupe, Are you after a table of tickets that have been updated within a given time period? If that's the case then you can select 'D_COUNT(Tickets updated)' as your metric and then add 'Upd...
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Chris Stock a ajouté un commentaire,
Hi Pablo Gomez, I don't think it's possible to change the value for the {{name}} helper. It's part of the Filters object and it also contains all the baked-in translations as well. I think you have...
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Chris Stock a ajouté un commentaire,
Hi Jason, if you're on Guide Enterprise then you can create separate category templates for each of your categories. If not you might be able to achieve some variation using handlebars in your temp...
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Chris Stock a ajouté un commentaire,
Hi Max, in the end we had to make a change to our load balancers to accept traffic to the old domain and redirect it to the new one.
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Chris Stock a ajouté un commentaire,
Hi Joseph Cobbinah, it works fine for us in development mode. The error suggests that maybe it's trying to load it as a relative url, rather than an absolute url. Check your code and make sure that...
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Chris Stock a ajouté un commentaire,
If you are a Zendesk Chat customer you can make the chat option available via the 'Widget' options in Zendesk Support. Go to Admin > Channels > Widget, and then toggle the 'Chat' option. If you wan...
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Chris Stock a ajouté un commentaire,
Hi fellownarrator I'm struggling to envisage what your report will look like. Number of tickets will be your metric, but what will your attribute(s) be?
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Chris Stock a ajouté un commentaire,
Hi Brett, we have the web widget enabled on an Angular 8 site. We put the widget <script> in the head of the main index.html file.
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Chris Stock a ajouté un commentaire,
Hi Anton, try replacing 'enduser' with 'end_user' - that's how the role appears in the console.