Chris Stock
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Votes69
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Commentaires
Votes sur l’activité pour Chris Stock-
Another vote here for truncation warning - we've been caught out by this limit recently.
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Using SLA adherence as an Agent performance metric is something we're really struggling with too. The biggest issue is that when you add 'Assignee name' to you query, you're attributing the SLA da...
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Hi Patrick, this looks awesome. If you're after feature requests, it would be great for us if we could generate the PDFs for sections as well as whole categories :-)
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Is there a plan to forcibly withdraw the old cc functionality? We've tried the new functionality out in our sandbox and have identified a couple of things that mean we don't want to change at the m...
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Another vote for this functionality!
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Another vote here for this functionality. Any indication of where on the roadmap this might be?
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This is great - thanks for sharing Lance!
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The answer_bot_solved trigger is fired when an Agent solves a ticket without a public comment too.
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Hi Allen, I don't know if it's possible to do that directly - I can't find any documentation about it. One option would be to map the device details to a custom field that applies a tag to a ticket...
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Hi Irene, another thing you could try is just using the 'Ticket Created - Date' attribute (instead of year and month). You can then change the format of the date by going to Chart Configuration > D...