Chris Stock
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Publications
Votes sur l’activité pour Chris Stock-
SLA Reporting at Agent level
It is currently not possible to accurately report on SLA adherence at Agent, or even Group, level. SLAs metrics are only tracked against tickets and when Assignee or Group are used as attributes th...
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Custom palettes for Queries/Dashboards
It would be great if it was possible to create a custom palette (e.g. for corporate colours) that can be selected when creating queries or dashboards. Ideally the palette would be available to all ...
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Custom Guide Colour Theme Selector
The goal In this tip I'm going to take you through the process of adding a custom theme selector to your Zendesk Guide. This will allow your users to select a theme from a dropdown menu that will c...
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Format painter for Dashboards
It would be really useful if there was a 'format painter' option so that you can copy the formatting from one widget (query/filter/text box) to another (or multiple).
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First Reply time by hour of the day
RéponduI'd like to create a query showing number of first replies (e.g. first public agent comment) by hour of the day. Is this possible?
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Changing existing host mapping
We've rebranded and our domain has changed as a result. We have host mapping configured for the old domain, and have successfully configured host mapping for the new domain. The issue we're having ...
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Microsoft Flow - Adding a comment to a ticket
Does anyone know if it's possible to add a comment to a ticket using Flow's Zendesk connector? There is a 'Create Item' action which it looks like you can use to create a comment, but there is no f...