Attractive.Media
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Activité totale97
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Dernière activité
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Abonné à0 utilisateur
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Votes71
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Abonnements13
Aperçu des activités
Dernière activité effectuée par Attractive.Media-
Attractive.Media a ajouté un commentaire,
Opening this to 30 views is very much the wrong approach. Just remove the limitation and put in a nested view. You already do nested views in the admin navigation pane. BMC Remedy, Ivanti, Service...
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Attractive.Media a créé une publication,
Chat Bot Should Check if Agent Online
I don't think setting business hours is the best idea for allowing/denying the chat bot to try & connect to an agent. Sometimes people work in off hours, and sometimes people aren't in front of the...
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Attractive.Media a ajouté un commentaire,
How long will this take to implement? Is there a development roadmap? A proof of concept back in 2021, and no further update until now? This isn't the only ̶B̶U̶G̶ Feature Request that Zendesk has...
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Attractive.Media a créé une publication,
Additional Fields on Pre-Chat Form
TerminéeSite visitors can only enter their name & email address, while nothing else they type or might want to say comes through to us? What exactly is the benefit of us collecting any info after hours at ...
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Attractive.Media a ajouté un commentaire,
Site visitors can only enter their name & email address, while we are unable to categorize and/or sort these messages? Please Clarify: If I want to have these basic extra fields (Category of Issue,...
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Attractive.Media a ajouté un commentaire,
Thanks, Andy. It does seem like many people have been wishing for these features for quite a long time. Now, I'm new here...but I always held the name Zendesk in high regard. Their software is inde...
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Attractive.Media a ajouté un commentaire,
Yeah, unfortunately I can already see us moving from Zendesk soon because of this restriction among the massive privacy-infringing ticket merge issues which remain unresolved & unprioritized.
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Attractive.Media a ajouté un commentaire,
I'd much rather have an UNDO BUTTON than "safeguards against accidental merges," although truthfully it already probably shouldn't be so dang easy to merge different user's tickets together, being ...
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Attractive.Media a ajouté un commentaire,
Just fell victim to this. Can't believe there's no undo button..after all this time?
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Attractive.Media a ajouté un commentaire,
Agreed. Please see my feedback when you can. Thanks! https://support.zendesk.com/hc/en-us/community/posts/5445586009242-Improve-Ticket-Customer-Merge-Functionality