Attractive.Media

1. Communauté
2. Feedback - Chat and Messaging (Chat)

I don't think setting business hours is the best idea for allowing/denying the chat bot to try & connect to an agent. Sometimes people work in off hours, and sometimes people aren't in front of the...

• Attractive.Media
• Création 1 mars 2023 11:17
• 4 abonnés
• 2 commentaires
• 7 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)

Site visitors can only enter their name & email address, while nothing else they type or might want to say comes through to us? What exactly is the benefit of us collecting any info after hours at ...

• Attractive.Media
• Création 1 mars 2023 04:46
• 2 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

It's very cumbersome to merge tickets & customers the way it's currently handled in Zendesk. Like other support systems, I should be able to select all of the tickets I want to merge, and simply cl...

• Attractive.Media
• Création 27 février 2023 05:35
• 4 abonnés
• 3 commentaires
• 5 votes