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Renu Sharma

Adhésion le 21 juin 2023

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Dernière activité le 22 sept. 2024

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Renu Sharma a ajouté un commentaire,

CommentaireCustomer management and profiles

Hello Zendesk Team,

 

This Article doesn't cover the limitation when we migate the agents via API. Recently we were testing agent migration via API and identified that if an agent email is verified on source and migrate the agents on target via API then the emails are also verified on target. Due to this the Activation link for agents was not sent.

 

This is really important to highlight in the article.

 

We had to work on API script to send the activation email via API as manually sending the  Activation email option was greyed out for us. 

Afficher le commentaire · Modification le 28 août 2024 · Renu Sharma

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Renu Sharma a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

User experience of using Zendesk chat shortcuts are very bad, Agents have to search the shortcuts by their name. Its not possible for agents to remember all shortcuts by name. Can you suggest any alternative.

Publication le 24 juin 2024 · Renu Sharma

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Renu Sharma a ajouté un commentaire,

Commentaire de la communauté Q&A - AI and automation

We can collect the information like name email & msg description and use the api option wothin bot to create a ticket.

Afficher le commentaire · Publication le 13 juil. 2023 · Renu Sharma

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Renu Sharma a ajouté un commentaire,

CommentaireZendesk messaging

Gary Beichler can you please explain how do we define MAU and what kind of notifications are counted under 1000 outboud notification.

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Afficher le commentaire · Publication le 21 juin 2023 · Renu Sharma

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