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Nike Patterson
Adhésion le 23 oct. 2023
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Dernière activité le 08 janv. 2024
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Dernière activité effectuée par Nike Patterson
Nike Patterson a ajouté un commentaire,
Hi,
My support agents use the Out of Office app and we would like to know if it's possible to assign Pending tickets to them when they are OOO (since Pending tickets are awaiting a reply and don't need to be worked). This would prevent ticket queues from getting overloaded when agents cover for their OOO colleagues. Also, the covering agents don't have to remember to move the tickets back over when the OOO agent is back in the office.
Afficher le commentaire · Publication le 08 janv. 2024 · Nike Patterson
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Nike Patterson a ajouté un commentaire,
Some agents (not light agents) can see the Organizations view and some can't. Why do you think this is?
Afficher le commentaire · Publication le 08 nov. 2023 · Nike Patterson
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