Daniela M.

We have been trying to find a better way to handle translations of published articles with  "in progress" status (currently, we're using a manual workflow for this type of request, which is not optimal).

In our team, "In-progress" articles are sent for translation only after our writers finish updating the source content of an existing article, but the updated content has not been pushed live yet.

We have in place the Zendesk connector for Smartling, which works well for new articles but can't handle the in-progress use case. Are we missing something? What would be a possible solution to handle this use case?