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Stephanie  Farrugia's Avatar

Stephanie Farrugia

Adhésion le 16 juin 2023

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Dernière activité le 20 juin 2023

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Dernière activité effectuée par Stephanie Farrugia

Stephanie Farrugia a ajouté un commentaire,

CommentaireFormatting and customizing your email

Dane this is a show stopper for us and it is evident for many clients.  At least is there some possible work around or can the welcome e-mails be bypassed using a basic form of widget such as the Classic.

Afficher le commentaire · Publication le 20 juin 2023 · Stephanie Farrugia

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Stephanie Farrugia a ajouté un commentaire,

Commentaire de la communauté Q&A - Chat, messaging, and widgets

Reviewed the article essentially it helps in that it shows how to customise the response on voting for an article.  Therefore it does prove helpful. 

The question would be how to call the Web Widget from the portal as a response to user voting No and then re-prompt user to either confirm a chat request or not and if confirming a chat request that is were the Web Widget would be invoked.  Any one can share their insights from a similar requirement to ours perhaps?

Afficher le commentaire · Publication le 20 juin 2023 · Stephanie Farrugia

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Stephanie Farrugia a ajouté un commentaire,

CommentaireSelf-service best practices and recipes

Pedro Rodrigues Is the Theme code customisable with the Professional Plan?

Afficher le commentaire · Publication le 19 juin 2023 · Stephanie Farrugia

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Stephanie Farrugia a ajouté un commentaire,

Commentaire de la communauté Q&A - Chat, messaging, and widgets

That is very helpful of you.  Let me validate as this is proving to be a critical success factor for our feature. 

Afficher le commentaire · Publication le 19 juin 2023 · Stephanie Farrugia

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Stephanie Farrugia a créé une publication,

Publication Q&A - Chat, messaging, and widgets
How can one configure an action to invoke the Chat Widget when an article is voted as not helpful rather than having the widget displayed all the time when showing the Help Centre?

Publication le 16 juin 2023 · Stephanie Farrugia

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