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Heather Valli
Adhésion le 17 mars 2023
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Dernière activité le 28 juin 2024
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Dernière activité effectuée par Heather Valli
Heather Valli a ajouté un commentaire,
It would be lovely if we could set an expiration date on the OOO app. If I know I'm going to be on vacation from 5/20-5/25, I'd like to set that in the app so I don't forget to un-OOO myself when I get back. Sort of like how Outlook lets you set OOO messages for a date range.
Afficher le commentaire · Publication le 16 mai 2024 · Heather Valli
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Heather Valli a ajouté un commentaire,
Is there a way to make the email responses look like they're coming from the redirected subdomain? If I have niftyname.com redirecting to mysite.zendesk.com, can I set it up so the email responses seem to be coming from help@niftyname.com?
Afficher le commentaire · Publication le 17 avr. 2024 · Heather Valli
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Heather Valli a créé une publication,
In my organization, we have agents who specialize in various areas (biology, romance languages, engineering, etc.). And we're connecting our user data to a system that will auto-populate the area with which they're associated. We'd really like it if there was a system to suggest a specific agent based on the area the user with which the user is identified. I've been unable to find anything like that in Zendesk support. Is this something that might be in the works (or perhaps I'm just searching wrong)? This sure would save time during our ticket triage. Thanks!
Publication le 04 oct. 2023 · Heather Valli
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Heather Valli a ajouté un commentaire,
I'm trying to edit a custom user field, and it won't let me change the Field Type. But the info above says that everything except for the Field key is editable. Did that change?
Afficher le commentaire · Publication le 26 sept. 2023 · Heather Valli
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Heather Valli a ajouté un commentaire,
Can the ticket ID be turned into a link to the ticket in the email for CCed agents?
Afficher le commentaire · Publication le 17 mars 2023 · Heather Valli
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