
IVAN KATALINIC
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Dernière activité
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Votes59
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Aperçu des activités
Dernière activité effectuée par IVAN KATALINIC-
IVAN KATALINIC a ajouté un commentaire,
Hi Jacob the Moderator,Can you please rephrase your instructions? Honestly, find the wording hard to grasp and understand whether you've found a solution that works or is this something that you've...
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IVAN KATALINIC a ajouté un commentaire,
Thank you Anne, So just to double check one thing - Once an agent gets downgraded to the Light Agent role, the tickets which were previously assigned to him - Do they all become unassigned or do th...
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IVAN KATALINIC a ajouté un commentaire,
We merge many tickets each day. The current settings make no sense for us.We would like to set it so that by default, the checkboxes are unchecked and the customer does not receive the notification.
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IVAN KATALINIC a ajouté un commentaire,
Guys, this is super important. We need to be able to un-merge tickets. Please.
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IVAN KATALINIC a ajouté un commentaire,
Very basic feature, should be implemented ASAP. Please don't let it continue sitting just as a request for many more years to come. This is better described as a bug report than a feature request.
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IVAN KATALINIC a ajouté un commentaire,
What happens to already Closed tickets that the agent was Assigned to? What happens to Public Comments that the agent made before being downgraded to the Light Agent role? Thanks
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IVAN KATALINIC a ajouté un commentaire,
I agree with this ID having to be more hidden or even removed. It is absolutely jarring to see it at the footer of emails, even after removing the HTML and text footers from within Email settings, ...
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IVAN KATALINIC a ajouté un commentaire,
Really wanting to be able to use the app to export ALL end users with their associated ID and email, not just the 1st page or 100 results at a time.