IVAN KATALINIC

1. Communauté
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

Hi Jacob the Moderator,Can you please rephrase your instructions? Honestly, find the wording hard to grasp and understand whether you've found a solution that works or is this something that you've...

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• IVAN KATALINIC
• Création 3 novembre 2023 09:58
• 0 vote

1. People
2. People advice and troubleshooting
3. How do I change an agent to a light agent?

Thank you Anne, So just to double check one thing - Once an agent gets downgraded to the Light Agent role, the tickets which were previously assigned to him - Do they all become unassigned or do th...

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• IVAN KATALINIC
• Création 30 septembre 2023 13:31
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

We merge many tickets each day. The current settings make no sense for us.We would like to set it so that by default, the checkboxes are unchecked and the customer does not receive the notification.

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• IVAN KATALINIC
• Création 30 septembre 2023 11:28
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature request: Unmerge tickets due to GDPR

Guys, this is super important. We need to be able to un-merge tickets. Please.

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• IVAN KATALINIC
• Création 30 septembre 2023 09:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

Very basic feature, should be implemented ASAP. Please don't let it continue sitting just as a request for many more years to come. This is better described as a bug report than a feature request.

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• IVAN KATALINIC
• Création 29 septembre 2023 09:13
• 1 vote

1. People
2. People advice and troubleshooting
3. How do I change an agent to a light agent?

What happens to already Closed tickets that the agent was Assigned to? What happens to Public Comments that the agent made before being downgraded to the Light Agent role? Thanks

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• IVAN KATALINIC
• Création 28 septembre 2023 09:17
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. The encoded_id in emails is not hidden enough

I agree with this ID having to be more hidden or even removed. It is absolutely jarring to see it at the footer of emails, even after removing the HTML and text footers from within Email settings, ...

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• IVAN KATALINIC
• Création 16 août 2023 07:42
• 0 vote

1. Communauté
2. Feedback - Platform: Apps & Integrations
3. Super Admin app - official feature request thread

Really wanting to be able to use the app to export ALL end users with their associated ID and email, not just the 1st page or 100 results at a time.

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• IVAN KATALINIC
• Création 15 mai 2023 10:59
• 1 vote