Recherches récentes
Pas de recherche récente
Neil Deo
Adhésion le 03 oct. 2023
·
Dernière activité le 12 janv. 2025
Suivis
0
Abonnés
0
Activité totale
5
Votes
0
Abonnements
3
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Neil Deo
Neil Deo a ajouté un commentaire,
I also am encountering the same issue.
Strange thing is - prior to Dec 16 2024 the emails were threading, but since they are not.
Some guidance on this would be great.
Afficher le commentaire · Publication le 12 janv. 2025 · Neil Deo
0
Abonnés
0
Votes
0
Commentaire
Neil Deo a ajouté un commentaire,
Is it possible to remove an agent from a group, but actually retain them as the assignee of the original ticket.
We have situations within our team where some agents are added or removed from a group to cover weekend shifts etc, but upon moving them out of a group we are finding that their tickets are moving to next live agent, (which is expected behaviour) as per above. I'd like to avoid any reassignment of tickets.
Afficher le commentaire · Publication le 03 oct. 2023 · Neil Deo
0
Abonnés
0
Votes
0
Commentaire