Oana Veronica Pop

Hey Greg!

As you can see in the attached image from the documentation, it says the client secret should be changed on a periodic basis. And from the portal the expiration date must be set in order to generate a secret(it's a mandatory field with a max allowed period of 2 years). And the client secret seems to be mandatory in Zendesk in order to generate an access and a refresh token. 

Hello Greg!

The provider is Azure Active Directory B2C: https://learn.microsoft.com/en-us/azure/active-directory-b2c/authorization-code-flow

Thanks for looking into this!

Hello!
I am implementing a Support App with ZAF and React and I am using a third-party OAuth access token to make calls to an external API, as described here, by adding an oauth object in manifest.json.

The problem that I am facing is that the SECRET generated by the third-party service expires and so the token can't be refreshed and my authentication is lost.

Updating the SECRET value in the manifest file forces me to re-publishing the app in the Zendesk Marketplace. How could I avoid that? Could I maybe set the secret at installation and not directly in the manifest file?

Thank you!

Hello Ahmed!

Thank you for you answer. This is indeed helpful :) 

Hello!

I am building a client-side support app with ZafClient and React. From the app I make changes on tickets, like adding comments using client.invoke("ticket.sendMessage") for chat tickets.

Is there a way to notify the agents of these changes? Can I add "Messaging updates"(the bell icon in the top bar) via an API? Or add a notification on the ticket tab if it is inactive?

Thank you!

Hello!

I am building a client-side support app with ZafClient and React. When installing the app, I create 2 custom ticket fields by specifying app requirements using the requirements.json file.

I would like these fields to be hidden for agents. I only use them to store some internal data, they should not appear in forms. Is there a way to achieve this? 

Thank you!

Hello!

I am building a client-side support app with ZafClient and React and I would like to send a message with attachments using:

Thank you!

Thank you Ahmed Zaid! This was what I needed. 

Hello!

I am building a client-side support app with Zaf and React and I would like to run some code that creates a custom ticket field using the tickets API, when the app is being installed. Would that be possible?

And also, after creating it, I would need to store its ID somewhere in order to set and get its value with ZafClient (ticket.customField:custom_field_{ID}) when the app is being used by any user.

Thank you!

Hello!

Did you by any chance find a way to do this Jigar Patel? I also need it :D