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Zach Ihle

Adhésion le 01 déc. 2023

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Dernière activité le 04 févr. 2025

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Dernière activité effectuée par Zach Ihle

Zach Ihle a créé une publication,

Publication Feedback - Ticketing system (Support)

The process of setting up holidays in schedules each year is so painful. Our organization has 7 timezones, and we need to manually go in and set the dates for (mostly) standard federal holidays 7 different times (one for each schedule) each year. Please add the ability to somehow sync calendars to these schedules, or set up recurring dates each year.

Publication le 06 janv. 2025 · Zach Ihle

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Zach Ihle a créé une publication,

Publication Q&A - Tickets and email

We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.

 

I'm trying to figure out how to set all weekend tickets to EST on Monday morning at like 3am so our normal week agents can take those on. What's the best way to do this?

Publication le 06 nov. 2024 · Zach Ihle

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Zach Ihle a ajouté un commentaire,

CommentaireBuilding reports

Is it possible to use an attribute in a datatip, but not display it in the graph? I'm working with Ticked Created - Week Of Year across multiple years, but would like to show the start date of that week when hovering over the line graph.

Afficher le commentaire · Publication le 11 avr. 2024 · Zach Ihle

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Zach Ihle a créé une publication,

Publication Q&A - Reporting and analytics

Hello! 

We're trying to get a report that shows a line graph of the number of solved tickets for an agent for their first 30 days, 90 days, three months, etc., to see how our training is affecting those numbers. The tricky part is that agents started at different times, so I need to compare different date ranges.

Publication le 19 févr. 2024 · Zach Ihle

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