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Samantha Ramirez
Adhésion le 07 avr. 2023
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Dernière activité le 14 févr. 2025
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Dernière activité effectuée par Samantha Ramirez
Samantha Ramirez a ajouté un commentaire,
+1 We'd also like to be able to prevent form-based custom statuses from being applied to ineligible tickets via bulk edit.
Afficher le commentaire · Publication le 14 févr. 2025 · Samantha Ramirez
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Samantha Ramirez a ajouté un commentaire,
Hey Sonali!
Looks like you have two "Ticket status" conditions under All, but it wouldn't be possible for a ticket to be in both the "Open" status and the "Working on Ticket" status. If you're looking to have this automation function for tickets in each of these statuses, you may need to create a separate automation for each.
Afficher le commentaire · Publication le 18 janv. 2024 · Samantha Ramirez
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Samantha Ramirez a ajouté un commentaire,
+1 This feature would be extremely useful for us as well - we're utilizing a single help center for employee experience, with different brands representing different internal departments. It would create a much more seamless experience for employees to be able to view all of their tickets, regardless of "brand," within the same interface.
Afficher le commentaire · Publication le 07 déc. 2023 · Samantha Ramirez
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Samantha Ramirez a ajouté un commentaire,
Lots of great suggestions here already, but I'd love to add a few around SLAs:
- How many tickets breached SLA yesterday?
- Which ticket categories breach SLA most often?
- Which SLA policy is breached most often?
Afficher le commentaire · Publication le 01 déc. 2023 · Samantha Ramirez
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