
Cory Truesdell
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Dernière activité
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Dernière activité effectuée par Cory Truesdell-
Cory Truesdell a ajouté un commentaire,
I'm really confused about the inability of Agents to create new users unless they can see all tickets. I have two group within my ZD setup, a Customer Support team and a Accounting Support team. I ...
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Cory Truesdell a ajouté un commentaire,
+1 for this feature. I recently made a significant change to the way we category incidents and would love to go back and bulk-edit the old ones to match the new format.
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Cory Truesdell a ajouté un commentaire,
Question - If an agent is flying thru tickets in guided mode and a customer replies to a ticket they've previously been assigned to, will that ticket jump to the front of the line for that assigned...