Cory Truesdell

1. Agent guide
2. Customer management and profiles
3. Adding end users

I'm really confused about the inability of Agents to create new users unless they can see all tickets. I have two group within my ZD setup, a Customer Support team and a Accounting Support team. I ...

• Afficher le commentaire
• Cory Truesdell
• Création 13 juillet 2023 20:35
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

+1 for this feature. I recently made a significant change to the way we category incidents and would love to go back and bulk-edit the old ones to match the new format. 

• Afficher le commentaire
• Cory Truesdell
• Création 8 juin 2023 18:49
• 0 vote

1. Objects and rules
2. ...
3. Routing
4. Setting up Guided mode

Question - If an agent is flying thru tickets in guided mode and a customer replies to a ticket they've previously been assigned to, will that ticket jump to the front of the line for that assigned...

• Afficher le commentaire
• Cory Truesdell
• Création 18 mai 2023 15:26
• 0 vote