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Jakub Raduszewski
Adhésion le 07 sept. 2023
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Dernière activité le 24 févr. 2025
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Dernière activité effectuée par Jakub Raduszewski
Jakub Raduszewski a ajouté un commentaire,
Hi! Can we track in Zendesk Explore the usage of Zendesk x MS Teams integration? E.g. to which chaneels tickets were sent via Side Conversations.
Afficher le commentaire · Publication le 13 janv. 2025 · Jakub Raduszewski
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Jakub Raduszewski a ajouté un commentaire,
Hello!
If I have English (Singapore), English (United Kingdom) and English (Europe) language versions of my Help Center with different articles available for each of these regions, will bot only pick up the relevant region articles based on client's country?
“Every reply the bot generates is followed by a request for feedback (“Was this helpful? Yes/No”)” - can I see somehow in Explore what are the reply stats for this question?
Afficher le commentaire · Publication le 18 déc. 2024 · Jakub Raduszewski
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Jakub Raduszewski a ajouté un commentaire,
We could really use the recipe for an Explore report showing the % resolution rate of our bot's generative AI replies. We have reports on prebuilt answers, but cannot find a way to check the generative AI in a similar way.
Afficher le commentaire · Publication le 18 déc. 2024 · Jakub Raduszewski
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Jakub Raduszewski a ajouté un commentaire,
Article looks broken, some images do not load.
Afficher le commentaire · Publication le 07 nov. 2024 · Jakub Raduszewski
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Jakub Raduszewski a ajouté un commentaire,
Can end users remove or archive old conversations? Or maybe they're archived automatically?
Can we make it so conversations with “Closed” status cannot be replied to?
Afficher le commentaire · Publication le 16 oct. 2024 · Jakub Raduszewski
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Jakub Raduszewski a ajouté un commentaire,
How to access this Bot Responses chart in Zendesk Explore?
Afficher le commentaire · Publication le 09 oct. 2024 · Jakub Raduszewski
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Jakub Raduszewski a ajouté un commentaire,
It would be great to have a similar improvement to Zendesk Guide helpfulness rating on articles.
Afficher le commentaire · Publication le 24 sept. 2024 · Jakub Raduszewski
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Jakub Raduszewski a ajouté un commentaire,
Agreed. Publishing and updating articles across multiple Zendesk Guide brands is a must.
Afficher le commentaire · Publication le 19 sept. 2024 · Jakub Raduszewski
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Jakub Raduszewski a ajouté un commentaire,
Does dynamic content work with Messaging Triggers too? How can I add it then to messaging triggers?
Afficher le commentaire · Publication le 04 juil. 2024 · Jakub Raduszewski
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Jakub Raduszewski a ajouté un commentaire,
Just like Jerry Lopez wrote - having suggestions from HC viewers or private commenting possibility to see the reason of downvotes would be super helpful for our continuous HC improvement.
Afficher le commentaire · Publication le 27 juin 2024 · Jakub Raduszewski
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