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Scott Smith

Adhésion le 25 janv. 2024

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Dernière activité le 25 janv. 2024

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Scott Smith a ajouté un commentaire,

CommentaireReporting and analytics admin questions

I agree that this would be a very helpful feature.  I want to report on how many tickets are resolved by sending an attachment to the requestor (one of customer support documents) and also WHICH particular documents are sent; ie, what are the most commonly requested documents, etc.

Afficher le commentaire · Publication le 25 janv. 2024 · Scott Smith

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Scott Smith a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Yes!  I have this question, too!

Our support staff often sends customer support documentation as a resolution to a ticket, but I want to be able to see how many tickets have this, and also which particular documents are being sent.  Knowing this will help guide our plans to make these documents directly available to our customers when they login to our Zen Desk portal.

Afficher le commentaire · Publication le 25 janv. 2024 · Scott Smith

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