Recherches récentes
Pas de recherche récente

Shawna
Adhésion le 20 déc. 2023
·
Dernière activité le 23 janv. 2025
Suivis
0
Abonné
1
Activité totale
18
Votes
4
Abonnements
6
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Shawna
Shawna a ajouté un commentaire,
I agree with Matt. I swapped to the New CSAT survey format, as I was excited to gain better data to use for our Customer Service model. Only to be told that the data is not accessible unless I build and API report. They have not released the report for the dashboard, nor can you create a report to capture the data. (Unless you can code using API) This was very discouraging, and quite frankly a let down. Why offer this great feature, but no way to interpret the data?!?! Do better Zen Desk!
Afficher le commentaire · Publication le 23 janv. 2025 · Shawna
0
Abonnés
2
Votes
0
Commentaire
Shawna a ajouté un commentaire,
Disappointing that there is no direction on how to pre-purchase in bulk. So its recommended, but not easily accessible to do. When I reach out out to billing, they did not even have an answer.
Afficher le commentaire · Publication le 22 janv. 2025 · Shawna
0
Abonnés
0
Votes
0
Commentaire
Shawna a ajouté un commentaire,
Is there a way to build a query or report to show the updated CSAT survey information? Number of tickets scored 1,2,3,4,5?
Afficher le commentaire · Publication le 22 janv. 2025 · Shawna
0
Abonnés
0
Votes
0
Commentaire
Shawna a ajouté un commentaire,
So we had active web widgets, and I wanted to change the messaging. I made the updates and now it wants me to publish AI Agents. Is this a change? Will we be charged for this update?
Afficher le commentaire · Publication le 18 déc. 2024 · Shawna
0
Abonnés
0
Votes
0
Commentaire
Shawna a ajouté un commentaire,
Is there a feature for CSAT on voice calls?
Afficher le commentaire · Publication le 18 déc. 2024 · Shawna
0
Abonnés
1
vote
0
Commentaire
Shawna a ajouté un commentaire,
Who can I reach out to this about? We were told for Agent Workspace, Omnichanel (Sunshine) routing, chat feature is no longer supported. Only Messaging, Email, API.
Afficher le commentaire · Publication le 29 juil. 2024 · Shawna
0
Abonnés
0
Votes
0
Commentaire
Shawna a ajouté un commentaire,
WE shifted to Agent workspace, and were told that Chat is no longer supported. Only messaging. Reading this updated article, it suggests that chat is indeed an option? Messaging is not ideal for our call center. Chat can be disabled outside of business hours, while messaging lets the customer think there is an agent who is going to assist them shortly. This is even with the pre-programed message that someone will assist 8-10 est.. Please provide more information around the chat feature that we were told was no longer supported.
Afficher le commentaire · Publication le 25 juil. 2024 · Shawna
0
Abonnés
0
Votes
0
Commentaire
Shawna a ajouté un commentaire,
I am looking for data on abandoned calls in IVR. In the live report, you can see the times the calls were abandoned. I need historical. So when the call was abandoned for the day prior. If it was inside out call center times, or outside.
Afficher le commentaire · Publication le 17 juil. 2024 · Shawna
0
Abonnés
0
Votes
0
Commentaire