Recherches récentes


Pas de recherche récente

Jéssica G. Bigon's Avatar

Jéssica G. Bigon

Adhésion le 26 oct. 2023

·

Dernière activité le 30 oct. 2024

Suivis

0

Abonnés

0

Activité totale

30

Votes

3

Abonnements

11

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Jéssica G. Bigon

Jéssica G. Bigon a ajouté un commentaire,

CommentaireTicket basics

Isn't it possible to use this for automation?

Afficher le commentaire · Publication le 30 oct. 2024 · Jéssica G. Bigon

0

Abonnés

0

Votes

0

Commentaire


Jéssica G. Bigon a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

I'd like to add my vote to this topic!

Afficher le commentaire · Publication le 23 oct. 2024 · Jéssica G. Bigon

0

Abonnés

0

Votes

0

Commentaire


Jéssica G. Bigon a ajouté un commentaire,

CommentaireGuia do agente

Essas configurações são limitadas a um tipo específico de plano? Não as encontro.

Afficher le commentaire · Publication le 03 oct. 2024 · Jéssica G. Bigon

0

Abonnés

0

Votes

0

Commentaire


Jéssica G. Bigon a créé une publication,

Publication Q&A - Chat, messaging, and widgets

I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages different from the options given.
With this, the ticket is created and assigned to a random group.
How do I ensure that an end user's ticket that doesn't respond to the chatbot is assigned to a specific agent?

Publication le 17 juil. 2024 · Jéssica G. Bigon

1

Abonné

1

vote

0

Commentaire


Jéssica G. Bigon a ajouté un commentaire,

Commentaire de la communauté Português do Brasil Comunidade

João Figueiredo  não é algo que os clientes sempre respondem, mas uma opção é na mensagem de transferência para agente, você deixar as perguntas que gostaria que ele respondessem, do tipo “Um agente já vai te atender, mas enquanto isso me informe XXXX…”

Afficher le commentaire · Publication le 17 juil. 2024 · Jéssica G. Bigon

0

Abonnés

0

Votes

0

Commentaire


Jéssica G. Bigon a ajouté un commentaire,

Commentaire de la communauté Q&A - Chat, messaging, and widgets

Tim Barrett  could you tell me more about your API, please?
If I understand correctly, the primary ticket is “cloned”, so the end customer can start the chatbot flow again.  But if so, can the primary ticket be serviced by the agent?
Thank you

Afficher le commentaire · Publication le 16 juil. 2024 · Jéssica G. Bigon

0

Abonnés

0

Votes

0

Commentaire


Jéssica G. Bigon a ajouté un commentaire,

CommentaireMeasuring success

Hi 

I would like to know how to use the funnel to show the percentage of surveys offered x surveys answered without using the total number of tickets.
When I try to delete this attribute, it does not allow me to calculate the percentage.

Currently, the funnel model calculates the percentage of respondents based on the total sample of tickets, which is not a correct visibility of the return rate, the ideal would be to calculate it based on the total offered.

Afficher le commentaire · Publication le 03 juil. 2024 · Jéssica G. Bigon

0

Abonnés

0

Votes

0

Commentaire


Jéssica G. Bigon a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

Hello Athos Alves De Souza  thank you so much for the answer.
I verified that it is already active and, in fact, an object called Zendesk Labs Notification Template was (automatically) created the day I installed the app.
When viewing the records of this object, it shows a template that I had used in Meta templates previously.
Do you know what it could be?
The issue of synchronizing the app in the instance has not changed yet.
 

Afficher le commentaire · Publication le 19 juin 2024 · Jéssica G. Bigon

0

Abonnés

0

Votes

0

Commentaire


Jéssica G. Bigon a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

I did the configuration yesterday, but so far it remains as "in sync". Has anyone gone through this? Should I do something different?

Afficher le commentaire · Publication le 18 juin 2024 · Jéssica G. Bigon

0

Abonnés

1

vote

0

Commentaire


Jéssica G. Bigon a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hello James

Thank you for the comment, but it's not working.

The system limit only input a new phone number without area code, but there's no no impediment to placing it without +country code.

Furthermore, the problem was identified the first time when completely adding the phone number. The duplication was generated with the same phone number and format.

Afficher le commentaire · Publication le 22 janv. 2024 · Jéssica G. Bigon

0

Abonnés

0

Votes

0

Commentaire