Dario Rivera

Hey there!

I totally get how syncing the ticket's Organization and Requester fields between your support platform and Jira would be helpful for your team. Having that information readily available in Jira can definitely make it easier for them to understand the context and run reports.

In that case, you might want to check out Exalate. It's a fantastic synchronization tool that can connect various platforms, including Jira, and allows you to sync all kinds of data, like Organization and Requester fields. With Exalate, you can set up custom synchronization rules to map these fields to dedicated fields in Jira, making it super convenient for your team to access and analyze that information.