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Sagar Potluru

Adhésion le 09 mai 2023

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Dernière activité le 29 déc. 2023

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Sagar Potluru a ajouté un commentaire,

CommentaireEnd-user guide for Help Center

Hi Gorka Cardona-Lauridsen, when we add {{Request_List}}, then 'Requestor' grid column is missing from "Organizational Requests" tab. The column is getting showed only when I remove {{Request_List}}. Your help is very much appreciated!

Afficher le commentaire · Publication le 01 juin 2023 · Sagar Potluru

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Sagar Potluru a créé une publication,

Publication Q&A - Tickets and email
Is there a way that I can default a value in custom field based on form id? User case is as follows. We have one form for bug requests and another form for enhancements. We want to show the form type in requests page. So, user can identify the request/ticket type from the request list. This will eliminate a step for user to open the ticket/request detail.

Publication le 11 mai 2023 · Sagar Potluru

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Sagar Potluru a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Thanks Greg Katechis! 

Is there a way that I can default a value in custom field based on form id? 

User case is as follows. We have one form for bug requests and another form for enhancements. We want to show the form type in requests page. So, user can identify the request/ticket type from the request list. This will eliminate a step for user to open the ticket/request detail.

Afficher le commentaire · Publication le 10 mai 2023 · Sagar Potluru

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Sagar Potluru a créé une publication,

Publication Q&A - Help center and community

We have a custom theme for our customer support portal. 

How can we add a custom field from to the My requests page? We are able to get Standard fields here, but not the custom fields. 

Here is the screen shot of the Form. Any guidance is appreciated!

 

Publication le 09 mai 2023 · Sagar Potluru

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