Recherches récentes
Pas de recherche récente
Zacharias
Adhésion le 16 nov. 2023
·
Dernière activité le 16 nov. 2023
Suivis
0
Abonnés
0
Activité totale
2
Votes
0
Abonnement
1
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Zacharias
Zacharias a ajouté un commentaire,
Hello,
When a customer send as an email from his personal email address to our email address that triggers Zendesk to open a ticket they receive the automatic email saying that a ticket was created and with the number of the case.
When i am forwarding an email or send an email from our workspace domain to our email address that triggers Zendesk to open a ticket i don't receive the automatic email saying that a ticket was created and with the number of the case.
My question is why the trigger isn't working in the second case?
(I remember that before some months this was working)
Afficher le commentaire · Publication le 16 nov. 2023 · Zacharias
0
Abonnés
0
Votes
0
Commentaire