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Emanuel Cohen

Adhésion le 10 août 2023

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Dernière activité le 08 nov. 2023

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Dernière activité effectuée par Emanuel Cohen

Emanuel Cohen a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This is a must have feature to sort custom statuses.  Hopefully will be implemented in future software updates.

Afficher le commentaire · Publication le 08 nov. 2023 · Emanuel Cohen

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Emanuel Cohen a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We have gotten several requests for this feature. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to review, respond and followup. Must have feature.

Afficher le commentaire · Modification le 26 sept. 2023 · Emanuel Cohen

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Emanuel Cohen a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

This is a must-have feature for most of our customers and needs to have flexibility same way as emails to CCs and Followers.

Afficher le commentaire · Publication le 10 août 2023 · Emanuel Cohen

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Emanuel Cohen a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

When end-user follows all tickets of his organization the subject of the emails he gets on ticket update must be customizable to meet our standard. For example having a ticket id in subject is very helpful addition for end user.

Afficher le commentaire · Publication le 10 août 2023 · Emanuel Cohen

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