de Jong Axel

I'm not seeing “Organization” in the placeholder list, but I'm also not seeing a way to change organization on a ticket with a trigger.

This is something we too would really appreciate: some kind of trigger to allow to set the organization on email tickets for users with multiple organisations.

Justin Near did you ever find a way to achieve this?

Lorena Emanuel I'm sorry, I thought I had read the whole thread, but it seems I skipped just your answer - would have spared me some time had I been a bit more thorough.

I agree that this should be a possibility, but I found a neat workaround here. Create a user (customer) with the e-mail address you wish to set your trigger on and add a tag to the user. You can then use the tag to route the generated ticket.

We would really need this functionality too. We are using Zendesk across a lot teams/departments and can not allow agents to view tickets assigned to groups they are not a member of. We've created a macro to re-assign tickets to groups the agent is not a member of,  but since we can't add groups as followers only the agent who forwarded the ticket still has access and needs to manually add all his team members as followers.

It would be great to have the possibility to assign the current group as follower using macros/triggers.