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Magda Wierzbicka

Adhésion le 04 juil. 2023

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Dernière activité le 29 août 2023

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Dernière activité effectuée par Magda Wierzbicka

Magda Wierzbicka a ajouté un commentaire,

CommentaireAdditional ticket channels

Sydney Neubauer thank you for the heads up message! In case someone else is as confused as I was - it relates to a Chat App as per

  https://support.zendesk.com/hc/en-us/articles/5500321965978-Announcing-the-discontinuation-of-select-Built-By-Zendesk-apps 

It would be very helpful and clear if there were links to ZD Marketplace added to avoid confusion.  

Afficher le commentaire · Publication le 14 juil. 2023 · Magda Wierzbicka

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Magda Wierzbicka a ajouté un commentaire,

CommentaireAdditional ticket channels

Sydney Neubauer we've been sent an email that the following apps will be discontinued in Jan 2024  

Afficher le commentaire · Publication le 13 juil. 2023 · Magda Wierzbicka

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Magda Wierzbicka a ajouté un commentaire,

CommentaireAdditional ticket channels

Hello,

As the knowledge capture will be discontinued soon, can you please confirm if the context panel uses the same algorithm to search for articles within the help centre? We would like to see how we can increase the functionality of the context panel search (e.g. by adding labels to the article/amending the article titles etc- will it be linked with tickets?). It would be good to know what elements have the greatest weight in the search. 

TIA for looking into it

Afficher le commentaire · Publication le 11 juil. 2023 · Magda Wierzbicka

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Magda Wierzbicka a ajouté un commentaire,

CommentaireTicket management

Hello,

Is it possible to disable ticket view export option for agents? I checked the role permissions and it seems they shouldn't have access to it but this option remains available in Support. Is that a native feature? 

Afficher le commentaire · Publication le 04 juil. 2023 · Magda Wierzbicka

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