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Vaibhav Bhardwaj
Adhésion le 13 juin 2023
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Dernière activité le 05 févr. 2025
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Dernière activité effectuée par Vaibhav Bhardwaj
Vaibhav Bhardwaj a ajouté un commentaire,
Hi Paolo,
Thanks for the clarification.
So naturally, it wouldn't capture those who answered no, I believe?
And if the customer does not hit anything at all, regardless of their intended response, does the timer just continue? Is there not a threshold that takes them out of the equation? For example, if they just close the screen.
Afficher le commentaire · Publication le 16 févr. 2024 · Vaibhav Bhardwaj
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Vaibhav Bhardwaj a ajouté un commentaire,
Resolution minutes - The duration in minutes between a suggestion being generated in Answer Bot, and this suggestion solving the ticket.
Could you help me understand how exactly the time is calculated??
1. When the customer hits 'Does this article answer your question?' - Yes
OR
2. When they remain on the bot and continuously browse the article even though they don't click ' Does this article answer your question?' Will it still calculate that time?
Afficher le commentaire · Publication le 14 févr. 2024 · Vaibhav Bhardwaj
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