Gerson da Cunha

Hey Mick, thanks for the response.

I'm using the Unified version of the SDK and building the chat like this. Without the form questions since I'm passing it the visitor's info.

There's something interesting the way the potential issue reproduces, since it happens only as soon as the Answer bot starts typing, but when an agent is typing (and throughout the whole chat) the attachment button is still there.

These are the installed dependencies through Cocoapods:

- ZendeskAnswerBotProvidersSDK (3.0.0):
    - ZendeskSupportProvidersSDK (= 6.0.0)
  - ZendeskAnswerBotSDK (3.0.0):
    - ZendeskAnswerBotProvidersSDK (= 3.0.0)
    - ZendeskMessagingSDK (= 4.0.0)
  - ZendeskChatProvidersSDK (3.0.0)
  - ZendeskChatSDK (3.0.0):
    - ZendeskChatProvidersSDK (= 3.0.0)
    - ZendeskMessagingSDK (= 4.0.0)
  - ZendeskCommonUISDK (7.0.0)
  - ZendeskCoreSDK (3.0.0)
  - ZendeskMessagingAPISDK (4.0.0):
    - ZendeskSDKConfigurationsSDK (= 2.0.0)
  - ZendeskMessagingSDK (4.0.0):
    - ZendeskCommonUISDK (= 7.0.0)
    - ZendeskMessagingAPISDK (= 4.0.0)
  - ZendeskSDKConfigurationsSDK (2.0.0)
  - ZendeskSupportProvidersSDK (6.0.0):
    - ZendeskCoreSDK (= 3.0.0)
  - ZendeskSupportSDK (6.0.0):
    - ZendeskMessagingSDK (= 4.0.0)
    - ZendeskSupportProvidersSDK (= 6.0.0)

 

This is part of the code I'm using:

func setup() {
    Chat.initialize(accountKey: accountKey)
}

func getMessagingViewController() -> UIViewController {
   do {
      return try buildMessagingViewController()
   } catch {
      logZendeskBuildingError()
      return UIViewController()
   }
}

func buildMessagingViewController() throws -> UIViewController {
    Chat.instance?.configuration = chatAPIConfig
    let controller = try Messaging.instance.buildUI(engines: engines,
                                                    configs: [messagingConfiguration, chatConfiguration])
    self.viewController = controller
    return controller
}

Hello,

When the chat windows comes up the clip button for file attachment is there, but as soon as the bot "starts typing" the button goes away. Does anyone know why that could be? It looks like a bug to me but since I'm not a Zendesk expert it could be something I'm missing.

Thanks so much.

 

 

Hey, i'm currently trying to implement Zendesk chat in iOS.

I've got two issues:

- Can't add a .p12, gives me an "Changes couldn't be saved" error.

- I'm using cocoa pods and v2 as per this guide. But Chat object could not be found (I could see objects like ChatEngine or ChatMenuAction)

import ChatSDK
Chat.initialize(accountKey: <#"Your account key"#>, appId: <#Your app identifier#>)

Should i use another version?

Thanks so much